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Terms of Service and Privacy Policy

FIND YOUR WAY OHM
TERMS OF SERVICE

Last updated: August 25, 2026

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Find Your Way Ohm, a California-based business owned and operated by Shannon Moore (“Find Your Way Ohm,” “I,” “me,” or “my”), governing your access to and use of my services and website, including any sessions, programs, materials, or communications (collectively, the “Services”).

By scheduling or attending any session, completing an intake form, submitting payment, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1. Nature of Services; No Medical or Psychotherapy Services 

1.1 Scope of Services. I provide hypnotherapy and mindfulness-based support, including but not limited to guided imagery, relaxation techniques, stress-management tools, and education regarding nervous system regulation and mindfulness practices (the “Wellness Services”).

1.2 No Medical, Mental Health, or Legal Advice. The Wellness Services are educational and supportive in nature and are not intended to diagnose, treat, cure, or prevent any disease or mental health condition. The Wellness Services are not medical, psychological, psychiatric, psychotherapeutic, or legal services. I do not:

1.3 No Substitute for Professional Care. You agree that the Wellness Services are not a substitute for medical care, mental health treatment, or legal advice. You remain solely responsible for continuing any medical or mental health treatment and for consulting with qualified, licensed professionals in those fields about any questions or concerns regarding your physical or mental health or legal rights and obligations.

1.4 Emergency and Crisis Situations. I do not provide emergency or crisis services. If you are experiencing an emergency, are in crisis, are considering self-harm or harm to others, or otherwise need immediate assistance, you agree to contact emergency services (such as 911 or your local emergency number), a crisis hotline, or your local emergency room immediately.

2. Client Eligibility and Representations 

2.1 Age. By using the Services, you represent and warrant that you are at least eighteen (18) years of age or the age of majority in your jurisdiction. The Services are not intended for minors without the express written consent of a parent or legal guardian and a separate written agreement.

2.2 Capacity and Accuracy of Information. You represent and warrant that you have the legal capacity to enter into these Terms and that all information you provide to me (including during intake and scheduling) is complete, accurate, and not misleading.

2.3 Health and Safety Disclosures. You agree to promptly inform me of any relevant physical or mental health conditions, including but not limited to diagnoses, medications, or recent hospitalizations, to the extent they may reasonably affect your participation in the Wellness Services. You understand that failure to disclose such information may increase risk and that I am not responsible for any harm or adverse outcome resulting from your omission or misrepresentation.

2.4 Right to Decline or Terminate Services. I reserve the right, in my sole discretion, to decline or terminate the provision of Services if I determine that your needs fall outside my scope of practice, pose a safety concern, or otherwise make continuation of Services inappropriate. In such cases, I may, but am not obligated to, provide referrals to other providers or resources.

3. Fees, Payment, and Refunds 

3.1 Fees. Current fees for sessions, packages, classes, or other offerings are listed on my website or communicated to you in writing prior to booking. I reserve the right to modify my fees at any time; however, any changes will not affect Services that you have already paid for.

3.2 Payment Terms. Unless otherwise agreed in writing, payment is due at the time of booking or on the date of the session, using the payment methods I make available (for example, payment processor, credit/debit card, or similar). You authorize me and any third-party payment processors I use to charge your chosen payment method for all applicable fees.

3.3 Delinquent Accounts. If payment is not received when due, I may suspend or terminate your access to the Services, decline to schedule additional sessions, and/or pursue any other remedies available under applicable law. You are responsible for any fees or charges imposed by your bank, payment provider, or other financial institution.

3.4 Refunds. Except as expressly stated in these Terms or required by applicable law, all fees paid for Services are non-refundable.

4. Scheduling, Cancellations, and No-Show Policy 

4.1 Scheduling. Appointments are scheduled via my scheduling system, email, or other method I identify. Session length and format (e.g., online or in-person) will be stated at the time of booking.

4.2 Client Cancellations and Rescheduling. You agree to provide at least twenty-four (24) hours’ notice if you need to cancel or reschedule a session. Cancellations or rescheduling requests made with less than twenty-four (24) hours’ notice may be charged the full session fee, at my sole discretion.

4.3 No-Shows. If you fail to attend a scheduled session without prior notice (“No-Show”), I may charge you the full session fee and may decline to schedule future sessions until any outstanding balance is paid.

4.4 Provider Cancellations. If I need to cancel or reschedule a session, I will make reasonable efforts to notify you as soon as practicable and to provide you with alternative dates/times. If you have prepaid for a session that I cancel and that cannot be rescheduled, I will refund the prepaid amount for that session.

4.5 Late Arrival. If you arrive late to a session, the session will generally end at the originally scheduled time, and you may be charged the full session fee. I am not obligated to extend the session beyond the scheduled end time.

5. Online Services, Technology, and Communications 

5.1 Online Sessions. Many Services may be provided via video conferencing or other digital platforms. You are responsible for securing a private, distraction-reduced environment, as well as the necessary technology (e.g., device, internet connection, software).

5.2 Technology Limitations. You understand that the use of electronic communications carries inherent risks, including but not limited to interruptions, unauthorized access, or technical failures. I am not responsible for delays, interruptions, data loss, or other issues caused by technology, internet, or third-party providers outside my reasonable control.

5.3 Electronic Communications. You consent to receive communications from me electronically (including via email or other digital messaging). You acknowledge that email and certain online platforms may not be fully secure, and you agree not to send highly sensitive personal information unless you understand and accept these risks.

6. Confidentiality and Privacy 

6.1 General Confidentiality. I respect your privacy and will treat information you share in the course of the Services as confidential to the extent permitted by law and by the limitations described in this Section 6.

6.2 Limits of Confidentiality. I may disclose your information, without your consent, if and to the extent that I reasonably believe such disclosure is necessary or required:

a. To prevent or reduce a risk of serious harm to you or to others;
b. To report suspected abuse, neglect, or exploitation of a child, elder, or dependent adult, where mandated by law;
c. To comply with a valid court order, subpoena, governmental request, or other legal obligation; or
d. To consult with professional advisors (such as legal counsel) or supervisors, in which case I will limit disclosures to what is reasonably necessary and will seek to remove identifying information whenever possible.

6.3 Records and Data. I may create and maintain records relating to your use of the Services, including intake forms, brief session notes, and payment information. I will take reasonable measures to protect such records against unauthorized access; however, no system can be guaranteed to be completely secure.

6.4 Third-Party Providers. I may use third-party service providers (for example, scheduling software, payment processors, video platforms, or website hosting). These providers may have access to limited personal information in order to perform their functions. I do not control and am not responsible for the privacy practices of third-party providers, and you are encouraged to review their privacy policies directly.

6.5 Privacy Policy. Additional details regarding the collection, use, and protection of your personal information may be set out in my Privacy Policy, which is incorporated into these Terms by this reference. In the event of a conflict between these Terms and the Privacy Policy with respect to the Services, these Terms will control.

7. Intellectual Property 

7.1 Ownership. All content provided or made available by Find Your Way Ohm in connection with the Services—including but not limited to written materials, handouts, meditations, recordings, audio files, exercises, images, logos, and website content (collectively, the “Content”)—is owned by or licensed to me and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License. Subject to your compliance with these Terms and payment of all applicable fees, I grant you a limited, non-exclusive, non-transferable, revocable license to use the Content solely for your personal, non-commercial use. No other rights are granted, whether expressly or by implication.

7.3 Restrictions. You agree that you will not, without my prior written consent:
a. Copy, modify, reproduce, distribute, publish, display, perform, or create derivative works from the Content;
b. Share, sell, license, or otherwise commercially exploit the Content;
c. Record sessions or share recordings, if any are provided, with third parties; or
d. Remove, obscure, or alter any copyright, trademark, or other proprietary notices.


7.4 AI‑Assisted Content. Some portions of the Content, including certain images and written materials, may be created, adapted, or otherwise modified using artificial intelligence tools. This does not change my ownership of the Content or your obligations under these Terms.

8. Assumption of Risk; Disclaimers 

8.1 Assumption of Risk. You understand that participation in the Services involves personal introspection and may evoke emotional, psychological, or physical responses. You voluntarily assume all risks arising out of or related to your participation in the Services, including any adverse reactions or outcomes.

8.2 No Guarantees. I do not guarantee any particular outcome, result, or improvement from the Services. Your experience will depend on many factors, including your personal history, health, and level of engagement, which are beyond my control.

8.3 Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. I EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

9. Limitation of Liability 

9.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FIND YOUR WAY OHM, ITS OWNER, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR EMOTIONAL DISTRESS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MY TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU HAVE PAID TO ME FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT ALLEGEDLY GIVING RISE TO SUCH LIABILITY.

9.3 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. In such jurisdictions, the above exclusions and limitations shall apply to the fullest extent permitted by law.

10. Indemnification 

You agree to indemnify, defend, and hold harmless Find Your Way Ohm, its owner, contractors, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services or Content; (b) your breach of these Terms; or (c) your violation of any applicable law or third-party rights.

11. Changes to Services and Terms 

11.1 Changes to Services. I reserve the right, at any time and in my sole discretion, to modify, suspend, or discontinue any part of the Services, with or without notice, provided that any such change will not affect Services you have already paid for unless otherwise agreed.

11.2 Changes to Terms. I may update or revise these Terms from time to time. When I do so, I will update the “Last updated” date above. Your continued use of the Services after any such changes become effective constitutes your acceptance of the revised Terms.

12. Governing Law; Dispute Resolution 

12.1 Governing Law. These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

12.2 Venue. You agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you hereby consent to the personal jurisdiction and venue of such courts.

12.3 Informal Resolution. Before initiating any legal action, you agree to first attempt to resolve any dispute informally by contacting me in writing at the email address listed below and allowing at least thirty (30) days for a response.

13. Miscellaneous 

13.1 Entire Agreement. These Terms, together with any written consent forms, policies referenced herein (including my Privacy Policy), and any other written agreement between you and me relating to the Services, constitute the entire agreement between you and Find Your Way Ohm with respect to the subject matter hereof.

13.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

13.3 No Waiver. My failure or delay in enforcing any right or provision of these Terms shall not be deemed a waiver of such right or provision.

13.4 Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without my prior written consent. I may assign or transfer my rights and obligations under these Terms without restriction.

13.5 Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.

14. Contact Information 

If you have any questions about these Terms or the Services, please contact:

Find Your Way Ohm
Email: info@findyourwayohm.com

By scheduling, attending, or paying for any session, or by otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

FIND YOUR WAY OHM
PRIVACY POLICY

Last updated: August 25, 2026

This Privacy Policy describes how Find Your Way Ohm (“Find Your Way Ohm,” “I,” “me,” or “my”) collects, uses, discloses, and protects personal information in connection with my website and services (collectively, the “Services”).

By accessing or using the Services, submitting information through my website, or scheduling or attending a session, you agree to the terms of this Privacy Policy. If you do not agree, you must not use the Services.

1. Information I Collect 

I may collect the following categories of information, depending on how you interact with the Services:

1.1 Contact Information.
Such as your name, email address, phone number, mailing address, and other similar details you provide when you contact me, join a mailing list, or schedule a session.

1.2 Booking and Intake Information.
Such as availability, time zone, general goals or concerns, current supports, and other information you voluntarily share through intake forms or questionnaires.

1.3 Session-Related Information.
I may maintain brief notes regarding themes or practices discussed in sessions to support continuity of care and service quality. I do not maintain clinical or medical records, and I do not provide diagnosis or treatment.

1.4 Payment and Transaction Information.
If you purchase Services, payment details are processed by third‑party payment processors (for example, card processors or online payment platforms). I may receive limited information such as payment status, transaction ID, and billing contact details, but I do not store full credit card numbers.

1.5 Website and Usage Information.
When you visit my website, certain technical information may be collected automatically, such as your IP address, browser type, device identifiers, pages viewed, referring pages, and the dates and times of your visit. This may be collected through cookies or similar technologies.

1.6 Communications.
If you contact me by email, contact form, or other channels, I may keep records of your communications and my responses.

You may choose not to provide certain information. However, if you do not provide information that is reasonably necessary for the Services, I may be unable to provide some or all of the Services to you.

2. How I Use Information 

I may use the information described above for the following purposes:

2.1 To Provide and Improve the Services.
Including to schedule and conduct sessions, respond to inquiries, personalize your experience, and maintain records reasonably necessary for my work.

2.2 To Communicate With You.
Including to send confirmations, rescheduling notices, administrative updates, responses to your questions, and—if you choose to opt in—newsletters or information about offerings that may be of interest. You may opt out of non‑essential communications at any time by following unsubscribe instructions or contacting me.

2.3 To Process Payments.
Including to facilitate transactions, verify payment, and handle refunds where applicable, working with third‑party payment processors.

2.4 To Maintain Safety, Legal Compliance, and Boundaries.
Including to enforce my Terms of Service, protect my rights and the rights of others, and comply with legal or ethical obligations (for example, mandated reporting requirements or lawful requests from authorities).

2.5 To Operate and Secure the Website.
Including to monitor website performance, detect and prevent fraud or misuse, diagnose technical issues, and improve usability.

2.6 With Your Consent.
For any additional purposes that I may describe at the time of collection and for which I seek your consent when required by law.

3. Legal Bases for Processing (Where Applicable) 

If you are located in a jurisdiction that requires a legal basis for processing personal data (such as the European Economic Area or United Kingdom), I rely on the following legal bases:

4. How I Share Information 

I do not sell your personal information. I may share information in the following limited circumstances:

4.1 Service Providers.
With trusted third‑party providers who perform services on my behalf, such as payment processors, scheduling platforms, video conferencing providers, website hosting, email service providers, and analytics tools. These providers are permitted to use your information only as necessary to perform their services for me.

4.2 Legal and Safety Obligations.
I may disclose information if I reasonably believe it is necessary to:

4.3 Professional Advisors.
With legal, financial, or other professional advisors, where necessary for the operation of my business and subject to confidentiality obligations.

4.4 Business Transitions.
If I undergo a business transition (such as a reorganization, merger, or transfer of part of my practice), personal information may be transferred as part of that process, subject to any legal requirements and with reasonable safeguards.

4.5 With Your Consent.
With your explicit consent or at your direction, for example if you request that I coordinate with another provider or share information with a family member or care team.

5. Data Retention 

I retain personal information only for as long as reasonably necessary to:

The specific retention period may vary depending on the type of information and the context in which it was collected. When information is no longer needed, I will take reasonable steps to delete, de‑identify, or securely store it in a way that reduces risk.

6. Cookies and Similar Technologies 

My website and related tools may use cookies or similar tracking technologies to:

You can typically adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain features or functionality of the website.

Some third‑party services (such as analytics or embedded content) may set their own cookies. I do not control the cookies or tracking technologies of third parties and encourage you to review their privacy policies.

7. Data Security 

I use reasonable physical, technical, and administrative measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. I cannot guarantee absolute security, and you share information at your own risk.

If you have reason to believe that your interaction with me is no longer secure (for example, you suspect that your personal information has been compromised), please contact me promptly using the contact details below.

8. Your Rights and Choices 

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

To exercise any of these rights, please contact me using the details provided in Section 11. I may need to verify your identity before responding to certain requests. Some rights may be limited or unavailable depending on the circumstances and applicable law.

You may also unsubscribe from marketing emails by following the instructions in those emails.

9. Children’s Privacy 

The Services are not directed to or intended for children under the age of 18 without the involvement and consent of a parent or legal guardian. I do not knowingly collect personal information from children without appropriate consent.

If you believe that I have collected personal information from a child without proper consent, please contact me so that I can take appropriate steps to delete such information or obtain necessary permissions.

10. International Data Transfers 

If you access the Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where my service providers are located.

By using the Services and providing your information, you acknowledge that your information may be processed in jurisdictions that may have different data protection laws than your country of residence. I will take reasonable steps to ensure that any such transfers comply with applicable law and that your information remains protected.

11. Changes to This Privacy Policy 

I may update this Privacy Policy from time to time to reflect changes in my practices, the Services, or applicable laws. When I make material changes, I will update the “Last updated” date at the top of this page.

Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Information 

If you have any questions, concerns, or requests regarding this Privacy Policy or my handling of personal information, please contact:

Find Your Way Ohm
Email: info@findyourwayohm.com

Terms of Service and Privacy Policy